Your privacy is of the utmost importance to us. We use the information you provide about yourself when placing an order only for the order. We do not and will not share any information with outside parties except that which is necessary to fulfill your order. Furthermore, any information you provide about someone else when placing an order will only be used to ship the order and confirm delivery.
E-mails we receive are only used by us to answer back questions and are not shared with any outside parties. Finally, protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13.
SHIPPING AND DELIVERY
Orders for custom logoed or embroidered garments are typically shipped within 2 weeks from the date the order is confirmed, although the time may be somewhat longer depending upon stock availability and/or seasonality. Orders for equipment or blank garments are normally shipped within 2 business days with customer receipt in approximately 5-7 business days.
However, this could be extended depending on which warehouse is providing shipment and the distance from the customer. Please call or e-mail a Customer Service Rep for specifics relating to your order. You MUST provide us with a street address for all deliveries. P.O. Boxes are not accepted. Shipping carriers vary depending on warehouse used.
All returns require a prior authorization number (RA). Please call or e-mail us prior to returning/exchanging an item. We will give you a return authorization number to ensure that your return/exchange is accepted.
If logoed garments have been incorrectly/improperly embroidered or screen printed, our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Please allow up to 10 days for credit to be processed.
Altered garments are not returnable. Therefore it is especially important that "blank" garments shipped to someone else (ex.-embroiderer) are inspected upon delivery to check style, quantities, sizes and colors against clients original order.
We allow three weeks (21 calendar days) for returning eligible products.